Voice and multimedia communication systems
Today, multimedia systems and voice communication systems are developed due to the geographically distributed structure of large companies. NVision Group offers IP-based intellectual solutions that enable our clients to reduce costs, introduce new business models for service delivery, and activate the development of key areas of activities.
Through the use of unified communications, IP-telephony, video conferencing and modern multimedia systems, one can create a single telecommunications environment capable of supporting all types of business communications. The solution delivered by NVision Group for the Administration of Krasnodar Krai as part of a project on integration of 44 municipal districts through videoconferencing helps heads of district departments to quickly respond to any emergency situations and promptly inform the leadership of Krasnodar Krai of any problems encountered.
NVision Group has unique experience in the design of geographically-distributed communication systems. For the telecommunication operator Uralsvyazinform, NVision Group designed a distributed call center with a single access number. This center is the largest in Russia and throughout Eastern Europe. The single number of the call center receives more than 3 million calls a month. Creation of a single call center for the cities of Yekaterinburg, Perm and Kurgan made it possible to automate the work of 99 directory inquiry service centers located in 82 towns.
NVision Group develops and deploys:
- Contact centers WFO (Work Force Optimization) systems
- Voice recording systems
- Unified communications (UC) Local, zonal and DLD/ILD units
- Platform for provision of subscription and multimedia services FMC (Fixed Mobile Convergence) solutions
- Service Delivery Platform
- Speech recognition and synthesis systems
- Video conferencing, audio-visual systems
- Interactive television (IP/TV) systems
- Multimedia communications control systems
NVision Group’s 10-year experience in this field allows its experts to offer solutions that ensure close interaction between the latest innovative technologies and existing infrastructure of its customers.
